Shipping Information
SHIPPING RATES
iROCKER offers free ground shipping on all paddle board orders to AU. Additional shipping charges will be automatically applied at checkout to orders less than $49.99.
ORDER SHIPMENT NOTIFICATIONS & TRACKING
Please note that all purchases on iROCKERSUP.com.au have already been cleared and will be shipped from our distribution center in Eagle Farm, QLD. Orders are usually processed within 2-3 business days. You will receive an email notification after submitting your order, and another email notification once your order has shipped. Please make sure to check your SPAM/Junk folder as well.
To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:
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We are experiencing higher order volumes during this time
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Item(s) in your order may be on backorder for the next 72 hours
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Item(s) in your order may be out of stock due to high demand
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Orders placed on or 1 day before a public holiday may take longer to be delivered
- A payment issue may have occurred while placing the order
If you need further assistance, please contact us and our Customer Experience Team is happy to assist.
SHIPPING METHODS
We choose from several of our trusted delivery partners depending on the size and destination of your package. All AU orders are shipped with a tracking number, with the exception of deliveries to QLD due to the use of local couriers Kanga & QPE.
Please note, your order may arrive in multiple packages. Our accessories ship separately and may arrive on a different date than your paddle board package.
SHIPPING TIME & DESTINATIONS
Our delivery times are usually 3-5 business days from dispatch for AU orders. Please see the map below for the estimated delivery timeframe for your location. For the most up to date and accurate estimate of delivery, check the tracking number for your order. We do not offer expedited shipping.
ADDITIONAL INFO
IROCKERSUP.com.au ships to all states and territories in Australia. We do not currently offer shipping to New Zealand.
Please select your shipping country at checkout! All import duties are the responsibility of the buyer. If your country is not listed at checkout, please contact us or visit www.iROCKERSUP.com
We do not offer expedited shipping.
SHIPPING FAQs
CAN I UPDATE MY DELIVERY ADDRESS?
If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred.
CAN I CANCEL MY ORDER?
We aim to ship orders as quickly as possible, and therefore are unable to make any changes or cancel your order once placed. You can return the items within 90 days, but you are responsible for the cost of return shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.
I AM MISSING SOME ITEMS FROM MY ORDER, WHAT NOW?
You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:
- Check inside your package.
- Often when we ship multiple items, your other items may still be in transit in another package and arrive separately.
- Try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.) or your neighbor.
If you still believe you are missing items from your order, please contact our Customer Experience Team and we will investigate the issue for you!
DO YOU SHIP TO TASMANIA?
Yes! Please place the order on our website WWW.IROCKERSUP.COM.AU and select Tasmania at checkout.
DO YOU SHIP TO NEW ZEALAND?
Unfortunately, we do not currently ship to New Zealand, though we are working to offer this in the coming months!
HOW MUCH IS SHIPPING?
iROCKER offers free ground shipping on all paddle board orders in Australia. Additional shipping charges will be automatically applied at checkout to orders less than $49.99.
CAN I PICK UP MY ORDER IN THE DISTRIBUTION CENTER IN GERMANY?
We do not currently offer pick-up at our distribution centers.
